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Terms & Conditions

TERMS & CONDITIONS

Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied with all original components.  When calling or emailing our customer service team, please have your order number available along with Merchandise description to allow us to better serve you.

International Shipping Policies:

  • We will ship internationally.  For large purchases of $100.00 or more, we will require a signature confirmation and insurance.   We require a working phone line and the address shipping to must match the address of card used or purchase will be denied.  No exceptions.  If you are looking to purchase wholesale or would like for us to assist you before purchase, please contact us via phone or email and we will answer promptly.  
  •  Items purchased and paid via Paypal do not require the above stipulations.

Return Policy - Specific Guidelines and Restrictions:

  • Store Credits: Enjoy hassle-free returns when returning for a store credit.  S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.

  • Refunds: Upon receiving and assessing returned item within appropriated time, a refund will be issued.

    • More on Refunds:

      • Allow 7-10 business working days for your refund to post to your account.
      • Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
      • Refunds can only be credited back to the same payment method used on the original order
      • Sarah's Perfumes does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
      • Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.
  • How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?

    We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Sarah's Perfumes is NOT obligated to refund your original shipping cost or your return shipping fee. Sarah's Perfumes reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, and applicable gifts.
  • Some items cannot be returned for refunds or store credits:

    • Fashion Accessories – These products may not be returned.
    • Makeup/Hair Products – Due to health and hygene reasons, we will NOT accept ANY refunds on Makeup and/or Hair products.  ALL SALES FINAL
  • Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.

  • Exchanges:  Original item must be returned with ALL original components.  Upon examination of subject for exchange, a final evalution or exchange will be indicated to client.  

    Exclusions for Exchanges:  Items that have been used and or damaged.  Items that have been held by client for more than 30 days.

  • Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

  • Undelivered, Unclaimed, Refused, or Returned Packages: A re-shipping fee and will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

  • Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to Company or Carrier error.

  • Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. (1.502.500.6298 or via Website). To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.  Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order. 

  • Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1.502.500.6298, Monday-Friday 8am to 5:00pm Pacific Time. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

  • Promotions/Gift with Purchase: If returning an item that qualified for promotional gift, please include the promotional gift with your return to receive a refund to the payment method used or a store credit. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.

  • Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions. 

  • E-Gift Certificates: E-Gift certificates are non-transferable and non-refundable once the order has been processed. 

  • International Return to Sender: All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the Company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. 

     

    TERMS OF USE

    SarahsPerfumes.com is owned and operated by Sarah's Perfumes Inc.

    Our corporate Phone number is: 1.502.500.6298

    Your Use of This Website is Governed by These Terms of Use.

    Please take a few minutes to review these Terms of Use as your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms of Use, please do not use the SarahsPerfumes.com website.

    At Sarahsperfumes.com we strive to offer you only the best brand names and highest quality products. We proudly stand behind the authenticity of our products.  

    SarahsPerfumes.com disclaims any implied representation or warranty with regard to this site or its contents including the merchandise offered on this site.

    SarahsPerfumes.com is providing this site, its contents, and all merchandise on an "as is" basis. you expressly agree that your use of this site is at your sole risk. SarahsPerfumes.com will not be liable for any damages of any kind arising from this site, including, but not limited to direct, indirect, incidental, punitive or consequential damages.

    Without limiting the foregoing, SarahsPerfumes.com disclaims any and all warranties, express or implied, for any merchandise offered on this site.

    Without limiting the foregoing, SarahsPerfumes.com does not represent or warrant that the information on this website is accurate, complete, reliable, useful, timely or current or that this website will operate without interruption or error.

    Copyright 2003-2014, Sarah's Perfumes/Sistersaraproductions. All rights reserved. All materials contained on this site are protected by United States copyright law. You may not alter or remove any trademark, service mark, copyright or other notice from copies of the content.

    By using this site, you acknowledge that SarahsPerfumes contains information, data, software, photographs, graphs, videos, typefaces, graphics, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.

    All Content is copyrighted as a collective work under the U.S. copyright laws, and Sarahs Perfumes, owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of create derivative works from or in any way exploit any of the Content in whole or in part.

    Sarah's Perfumes and SarahsPerfumes.com and its related marks are trademarks of Sistersaraproductions/Sarah's Perfumes. All rights reserved. All other trademarks, service marks, product names, company names and logos appearing on SarahsPerfumes.com are the property of their respective owners.

    All of the information provided on SarahsPerfumes.com is intended to be for educational or informational purposes only. Your use of our website is subject to these Terms of Use. The statements made about products have not been evaluated by the FDA (Food and Drug Administration) and the results reported, if any, may not occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any medical conditions. Use of our website is not meant to serve as a substitute for professional medical advice.

    SarahsPerfumes.com is solely an online store for beauty goods, fragrances and accessories. Please consult with your physician or health care provider regarding the use of any products or information received from our website. Your physician or health care provider should address any and all medical questions, concerns and decisions. SarahsPerfumes.com does not give or intend to give any answers to medical related questions. SarahsPerfumes.com does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on our website. If you are in need of medical treatment please call 911 or your health care provider immediately.




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